At Sip Up, we are committed to delivering our products safely, efficiently, and on time. Please review our Delivery Policy to understand how we process and ship your orders.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional events, processing times may be slightly longer.

Shipping & Delivery

• We currently deliver within the United States.
• Delivery times typically range from 3–7 business days, depending on your location and the shipping method selected.
• Delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information (if available), allowing you to monitor your shipment.

Delivery Charges

Shipping charges, if applicable, will be calculated and displayed during the checkout process before your order is completed.

Incorrect Shipping Information

Please ensure that your shipping information is accurate before placing your order.

Sip Up is not responsible for delays or failed deliveries resulting from:

• Incorrect or incomplete shipping addresses
• Invalid contact information
• Customer unavailability at the time of delivery

Additional shipping charges may apply if a package needs to be re-shipped.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Severe weather conditions
• Carrier service disruptions
• High order volumes
• Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of receiving your package.

When contacting us, please include:

• Your order number
• A description of the issue
• Photos of the damaged product or packaging (if applicable)

Our team will review your request and work to resolve the issue as quickly as possible.

Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address or repeated failed delivery attempts, the package may be returned to us. Additional shipping charges may apply for reshipment.

Contact Us

If you have any questions about your order or delivery, please contact our customer support team at:

Email: support@sipup.com